The Cradle Coach provides custom plans, information and services; because of that, any services that have been initiated or provided are not refundable. Refunds will be considered in certain circumstances where the client has not used or received any of the services they have paid for. In order to be considered, the following criteria must be met:
- All products and service refund requests must be received within 14 days of the original purchase date. Refunds requested after this date will not be processed or considered. Refunds on a product and/or service will only be issued once per product and/or service.
- Unused follow-ups via email, text, phone calls, etc., may not be refunded and will automatically be forfeited 3 months from the package purchase date.
- All approved refunds will be refunded back to the original payment source, whether credit card, bank account, or PayPal account.
- The full credit card processing fees will be deducted from the refund.
- Consulting services are non-transferable.
- No refund will be issued for any package once the sleep consultant begins writing the custom sleep plan regardless of refund request date.
- Basic Support packages will not be refunded.
- You may reschedule your appointment (Cradle Express call, Full Support package or Maximum Support package, etc.) if you notify us within 48 hours of your scheduled appointment time. The new appointment must occur within two weeks of your original appointment time. Appointments will only be rescheduled once per package. Any cancellations, rescheduling requests, or no-shows within 24 hours of the scheduled appointment time will forfeit that appointment and will not be refunded or rescheduled. A Cradle Express call may be purchased for the training call.
- The Maximum Support package may be paused once during the 14-day support period for a maximum of 2 weeks for cases of illness, unexpected travel, natural disasters, etc. Should you request to extend for more than two weeks, your package will automatically be forfeited.
To request a refund for any service, please email us at email@example.com. Refunds will be processed on a weekly basis, usually 7-10 days from the time we receive your request. If you have any questions about or policies, please contact us. We’d be happy to answer your questions!